Privacy Policy
Last updated: September 1, 2026
WaitLess ("WaitLess", "we", "us", or "our") provides a mobile application that lets patients discover hospitals and diagnostic labs, book doctor appointments and lab tests, and track their position in a live queue. This Privacy Policy explains what information we collect through the WaitLess app, how we use it, who we share it with, and the choices you have.
By creating an account or using WaitLess, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Account & profile information. When you register, we collect your full name, phone number and/or email address, and the role you sign up as (patient, hospital reception, lab staff, or admin). We use a one-time password (OTP) sent to your phone or email to verify your identity.
Booking & appointment information. When you book a doctor appointment or lab test, we collect the patient's name, age, and gender, the hospital, doctor, lab, and time slot selected, and any family member profiles you add to your account to book on their behalf. This data reflects your choice of provider and appointment time — WaitLess does not collect medical records, diagnoses, or treatment notes.
Location information. With your permission, we use your device's GPS location (or a city you select manually) to show you nearby hospitals and labs and calculate distance. You can deny or revoke location access at any time in your device settings; the app will fall back to manual city selection.
Photos. Hospital, lab, and admin accounts may use the device photo library to upload photos of a facility (e.g. hospital images shown to patients) by selecting an existing photo from the gallery. We do not access a patient's photo library unless they choose to use this feature, and the app does not access your device camera or microphone.
Payment information. If a booking requires a fee, you choose a payment method (UPI, card, net banking, or wallet) and the transaction is processed through our payment provider. WaitLess stores a record of the transaction (amount, status, method) but does not store your full card number, UPI PIN, or banking credentials — these are handled directly by the payment provider.
Feedback & ratings. If you rate a hospital or lab or submit feedback, we store the content of that feedback together with your account so hospitals and admins can review it.
Device & usage information. We automatically collect basic device information (device model, operating system version, app version) and a push-notification token so we can deliver appointment and queue-status notifications to the correct device.
2. How We Use Your Information
- To create and manage your account and verify your identity
- To let you search for and book hospitals, doctors, and lab tests
- To show and update your live position in a queue and estimated wait time
- To send appointment, queue, and booking-related push notifications
- To process payments for paid bookings
- To let hospital reception, lab staff, and admin accounts manage appointments, queues, and facility information for the locations they operate
- To improve the reliability and performance of the app
- To respond to support requests and feedback
3. How We Share Your Information
We do not sell your personal information. We share information only as follows:
- With the hospital, doctor, or lab you book with — so they can prepare for your visit and manage their queue.
- With service providers who host our backend and database (Supabase), send push notifications (Firebase Cloud Messaging), and process payments — solely to operate the app on our behalf.
- For legal reasons, if required to comply with a law, regulation, or valid legal request.
4. Data Storage & Security
Your data is stored on secure cloud infrastructure and transmitted using encrypted (HTTPS) connections. We limit access to personal data to staff and systems that need it to operate the app. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.
5. Data Retention
We retain your account and booking information for as long as your account is active, or as needed to provide the service, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time (see "Your Choices" below).
6. Your Choices & Rights
- You can review and update your profile information from within the app.
- You can revoke location, camera, microphone, or photo-library permissions at any time from your device settings.
- You can disable push notifications from your device settings.
- You can request access to, correction of, or deletion of your personal data by contacting us at the email below.
7. Children's Privacy
WaitLess accounts are intended for use by adults. A patient account holder may add family members, including minors, solely to book appointments on their behalf; WaitLess does not knowingly collect personal information directly from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above. Continued use of the app after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
waitless.care@gmail.com